faq

No because the climb is difficult. There are 424 steps to reach the top of the South Tower. Some spaces are narrow and others have low ceilings. We therefore advise people with heart problems and/or those prone to vertigo not to visit, as well as pregnant women and young children.

The tour lasts around 50 minutes

No. The Towers tour is managed by the Centre des monuments nationaux, whereas the cathedral is managed by the Diocese of Paris.

Therefore, to visit the cathedral, you must make a reservation on the cathedral's official website.

No. The shop is an integral part of the tour.

No. You can find the list of items that are not allowed on the tour circuit on the practical information page (see access conditions).

No. Animals are not allowed inside the monument, even in a bag. Only assistance animals and guide dogs may enter the monument. (On presentation of proof of identity).

No, but there are applications that allow you to geo-locate shops that accept left-luggage close to our monuments. Find out for yourself!

No, but you can leave your pushchair with the staff at reception. And don't forget to pick it up on your way out!

Reserving a time slot is compulsory for everyone, whatever the applicable access right. Those entitled to free admission (holders of the culture card, ICOM, jobseekers, etc.) must make a reservation. (and the relevant supporting documents, of course!)

Your entry is no longer guaranteed.

Yes, if you have a culture, journalist or ICOM card, you must book a time slot for your visit. Without a ticket, you will not be able to access the tour.

How do I do this? Go to the ticket office

Select "Other free tickets" in the dedicated box.

Yes, you need to book a time slot.

How do I do this? Go to the ticket office. Select the relevant ticket.

And don't forget to show your museum pass to the ticket inspector!

Yes, you need to book a ticket, even for the youngest visitors! And don't forget the supporting documents you'll be asked for at the checkpoint (identity card, passport).

How do I go about it? Go to the ticket office

Select the appropriate ticket.

No. Minors must be accompanied by an adult.

Tickets are neither exchangeable nor refundable, regardless of the ticket purchased. We advise you to refer to the general terms and conditions of sale .

Please refer to the conditions for free travel

Insufficient tickets means that the quota of tickets for the fare category selected is full.

Yes, reservations are compulsory. Tickets are available online a few days before the 1st free Sunday of the month (November to March).

Free tickets are offered on a daily basis for all the slots open to visitors who can justify exemption from the admission fee. Once the quota of free tickets has been reached for a given slot, only paying tickets can be booked, so please plan ahead and book your tickets in advance.

Absolutely not, but for security reasons you may not have simultaneous access to certain areas, which are limited in number.

No. There are public toilets on the forecourt.

No, but you can download the tour application when you buy your ticket or on site before entering the tours.

You can send a message to iledelacite@monuments-nationaux.fr

If your request is urgent, we advise you to visit the site and ask the staff there.